last updated: 10 September 2025
These are the terms and conditions of E-Magine Travel Services Kft. (located at Ferenciek tere 2. fszt., Budapest 1053, with registry number 01-09-295484, and tax number 25905074-2-41, represented by Bence Gosztonyi as managing director). We’ll call E-Magine the “Lessor” from now on.
1. The Lessor is letting out certain properties to the Lessee (referred to as the “User” from now on) according to the Terms and Conditions (T&C) detailed in this agreement. The User will lease these properties and their accessories, as described in the T&C on the date of signing.
2. The Lessor guarantees that the property is in good working condition and suitable for use throughout the lease period. There are no restrictions on usage by any third parties.
3. The Lessor guarantees to provide information to the User before engaging in the activity about the technical properties of the vehicle and instructions on how to handle it. By participating in the activity (rental or guided tour), the User acknowledges that they have received the property in good working condition and that they have received the necessary information to properly use the vehicle.
4. The User is responsible for the proper use, handling, and protection of the property and additional equipment (eg. gloves, rain poncho, helmet etc.). Any direct or indirect damages caused by the User’s failure to comply with these obligations are their responsibility. Additional equipment is provided free of charge but User is responsible for returning all pieces of equipment they received (see Section 11).
5. The following actions are strictly prohibited:
6. If the lease includes a guide, User is only allowed to travel on the route that the guide indicates.
7. Liability, Risk and Insurance
The User acknowledges that using electric vehicles (including but not limited to MonsteRollers, e-bikes and Segways) involves inherent risks. By leasing or participating in the activity, the User accepts that accidents may occur, which may result in injury, serious bodily harm, or even death. The Lessor cannot fully eliminate these risks, even if all safety instructions are followed.
The Lessor holds general liability insurance that covers damages or injuries caused by proven technical failures of the vehicle or gross negligence of the Lessor. However, this insurance does not cover:
By signing this agreement, the User confirms they are aware of these risks and accept personal responsibility for their actions.
8. Accident Policy
In case of an accident involving the property or any third party:
Failure to comply with the above obligations may result in the User being held fully liable for all damages and costs arising from the accident.
9. Theft and Damage
If the property is stolen or damaged, the User must inform the Lessor right away. If the property is stolen due to negligence by the User during use (failure to turn off the vehicle etc.), the User must pay the Lessor the property’s market value of 1.000.000 HUF or €2500. The User is also responsible for any minor offenses committed while using the property.
If the User does not return the property on time and the Lessor is not able to reach them at the phone number provided before starting the lease, the Lessor will assume an incident happened and may report it to the police.
10. Age limitations
Users must be 16 years old to drive a MonsteRoller if the lease does not include a guide; children above the age of 10 are allowed to ride on a double-seater MonsteRoller behind an adult. For guided tours on MonsteRoller, the minimum driving age is 14 years. For electric bicycles, the minimum age is 14 years. Underage persons can only use the property when accompanied by an adult. Users must be 16 years old to use a Segway.
11. Security Deposit and Equipment
User must pay a security deposit in cash, which is equal to 40.000 HUF or 100 EUR per property for the lease period. Additionally, User must deposit a valid photo ID document such as a national ID card, driving license or passport, or allow the Lessor to make an electronic copy of it. The personal data on the ID will be kept confidentially, and User will get their security deposit and photo ID back at the end of the lease period if all equipment is returned and the property is in good technical condition. If the property has been damaged and/or any equipment was lost, the security deposit will be used to compensate for the costs and/or damages according to the below list:
12. Data and Communication
User needs to provide the Lessor with a valid phone number before starting the lease. The Lessor will use the phone number only to contact the User during or after the lease for matters directly related to the User’s booking and the lease. After that, the phone number will be deleted from electronic and paper records according to the general data processing guidelines.
13. Tours and Weather Conditions
The User acknowledges that tours start in all weather and traffic conditions. In case of road closures due to any unforeseen events, the Lessor reserves the right to alter the route to make the attractions accessible, and the guide will inform the User about this. However, in case of extreme weather conditions or unforeseen events, Lessor in its sole discretion reserves the right to cancel or reschedule the activity until next availability. If the Lessor cancels for such reasons, the User will receive a full refund.
14. Images and Recordings
By participating in guided tours, the User grants Lessor the right to take photographs and video recordings of the User during the tour. The User agrees that these photos and videos may be used for promotional and marketing purposes, including but not limited to, social media, website content, and printed materials, without any further compensation or notification. The User’s participation in the tour constitutes consent to such use of the User’s image and likeness. If you do not wish to be photographed or recorded, please inform the tour guide at the start of the tour.
15. Local Restrictions
User acknowledges that they have been informed by the Lessor that in the 1st and 5th districts of Budapest, it is forbidden to use bicycles and electric vehicles (MonsteRoller, Segway etc.) in the designated pedestrian zones (it’s allowed to push the vehicle).
16. Technical Problems
In case of any technical problems that occur during the lease period (e.g., depleted battery), User must notify the Lessor by phone or in writing immediately and the Lessor must provide a replacement vehicle or replace the battery on the spot within 30 minutes if the technical problem happens within the Operating Zone. The time from the announcement by User of the technical problem until the solving/replacement of the vehicle will be granted as free extension for the entire group.
17. Legal Provisions
The Lessor’s failure to exercise any rights granted in this T&C or by law does not mean they waive those rights.
If certain provisions in this T&C are invalid or missing, they will be replaced with provisions that best fit the meaning and purpose of the invalid or missing provisions or the other provisions of the T&C. The parties can send their written statements related to this T&C to the Parties’ designated address until they are notified in writing of a change in the address of the other party. If mail is returned as “receipt rejected,” “not collected,” “moved,” or “address unknown,” it will be considered delivered on the 5th business day after mailing. If there are questions not regulated in this T&C, the applicable laws of Hungary will govern them.
18. Languages
This contract is available in English and Hungarian. In case of any disputes, the Hungarian version is binding.
Click here for Hungarian version
Free cancellations are available up to 24 hours before start time. After then, a 100% cancellation fee is charged.
Rescheduling tours: Tours can be rescheduled if given advance notice of more than 24 hours (based on availability). If you let us know within less than 24 hours that you cannot make it but would like to rebook for another date or time, or you don’t show up for your tour but would like to reschedule, you will be charged a rebooking fee of €15/person. Thank you for understanding.
Rescheduling rentals: Rentals can be rescheduled based on availability. If you cannot make it at the original booked time, let us know as soon as you can and our team will do our best to offer you alternate options – however, please note that it’s subject to availability and in high season, we may not be able to give you another suitable option due to a large number of reservations. Please note that if you are trying to reschedule within 24 hours and we cannot give you another suitable date, you will not be entitled to a refund.
Please note that in case of groups of 10 or more people, we reserve the right to split the group into two or more groups and start them a few minutes apart for safer riding and in order to minimize disturbance of city traffic. Thank you for understanding.